SERENADE PEARL NECKLACE

.Return Period: Returns for quality issues can be requested within 30 days of receipt. Returns without a reason must be initiated within 14 days of receipt, both subject to the consumer regulations of the destination country. Return Conditions: Goods must be unused, in their original packaging, and with all accessories included. For quality issues, actual photographs must be provided as evidence. Customized items and consumables are not eligible for no-reason returns. Costs: For quality issues or incorrect shipments, the seller will cover return shipping costs. For returns due to personal reasons, the buyer will bear the shipping costs.

.Processing Procedure: Buyers need to contact customer service with their order number to apply for a return. After approval, they will receive a return address including customs clearance instructions. Returned items must be marked "Returned Item - No Commercial Value". Refund Timeframe: Refunds will be processed within 7 business days after the product passes quality inspection, via the original payment method. Options include exchange or retention of account balance.

Shipping Policy

At heartbeat jewelry, we strive to provide a seamless and hassle-free shopping experience for our valued customers. This includes ensuring that your orders are delivered to you in a timely and secure manner. Please take a moment to review our shipping policy to understand how we handle shipping and delivery.

Order Processing:

Once you place an order with us, our team will process it within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.

We will send you a confirmation email with your order details and tracking information once your order has been processed and shipped.

Shipping Methods:

We offer various shipping methods to cater to your needs. The available options will be displayed during the checkout process.

Our standard shipping method is through reputable courier services, ensuring reliable and efficient delivery.

Shipping Timeframes:

The estimated delivery time will depend on your location and the shipping method chosen.

For domestic orders, please allow 3-7 business days for delivery.

International orders may take longer, typically between 7-14 business days, depending on the destination.

Shipping Costs:

Shipping costs will be calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process.

We may offer free shipping promotions from time to time. Please refer to our website or promotional materials for more information.

Tracking Your Order:

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

Please note that it may take up to 24 hours for the tracking information to be updated in the courier's system.

Customs and Duties:

For international orders, please be aware that customs duties, taxes, and fees may be applicable upon arrival in your country. These charges are the responsibility of the customer and are not included in the product or shipping costs.

heartbeat jewelry is not responsible for any delays or additional charges incurred due to customs processes.

Order Tracking and Support:

If you have any questions or concerns regarding your order, please feel free to contact our customer support team. We will be happy to assist you and provide updates on your shipment.

Please note that the shipping policy outlined above is subject to change without prior notice. Any updates or modifications will be communicated on our website. We appreciate your understanding and cooperation.

Thank you for choosing heartbeat jewelry. We look forward to delivering beautiful artwork to your doorstep!

Order Tracking

Looking for how to track your order? When your order is shipped, you will receive a shipping Confirmation email from us with your tracking number in it.

Tracking link:

DHL:https://webtrack.dhlglobalmail.com

USPS:https://tools.usps.com/go/TrackConfirmAction_input

Royalmail:https://www.royalmail.com

OTHER:https://www.17track.net/en